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Improving Project Communications and Stakeholder Management
Learn to improve both the efficiency and effectiveness of all project-related communications, from initial planning through closure.
This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on improving both the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practices for identifying and engaging stakeholders, a critical component for successful projects. Participants will apply all course principles to a work-related case study taken directly from their work environment.
Upon successful completion of the Improving Project Communications and Stakeholder Management Training Course, you will understand:• Project Communication Management Processes• Project Stakeholder Management Processes• Initiating Stakeholder Processes• The Communications Management Plan• How to Execute Communication Processes
Lesson 1: Project Communications and Stakeholder Mgt. Overview· Project Communications Management Overview· Communication Dimensions· Communication Skills· Project Communication Management Processes· Project Stakeholder Management Overview· Project Stakeholder Management Processes· Interpersonal Communications· Take a Communications Strengths Inventory· Communication Styles· Case Study Selection Lesson 2: Initiating Processes· Identify Stakeholders1. Identify Stakeholders Overview2. Stakeholder Analysis3. Stakeholder Classification Models4. Salience Model5. Stakeholder Register6. Create a Stakeholder Register Lesson 3: Planning Processes· Plan Communications Management1. Plan Communications Management Overview2. Communications Management Plan3. Common Project Management Communication Documents4. Communication Tools5. Create a Communications Management Plan6. Virtual Team Communications7. Virtual Teams Technologies8. Virtual Teams Best Practices· Plan Stakeholder Engagement1. Analytical Techniques2. Stakeholder Engagement Plan Sample Content3. Create a Stakeholder Engagement Plan Lesson 4: Executing Processes· Manage Communications1. Manage Communications Overview2. Communication Methods3. Communication Model4. Communication and Active Listening5. Negotiations6. Three Crucial Elements of Negotiations7. Win-Win Negotiating8. Win-Lose Negotiating9. Conduct a Win-Win Negotiation10. Communicating Bad News11. Body Language12. Business Attire13. Improving Your Body Language14. Verbal Communication15. Public Speaking16. Audience Involvement17. Listening Skills18. Project Meetings19. Written Communications20. Powerful Writing21. Email Guidelines22. Presentation Design Best Practices23. Create a Presentation· Manage Stakeholder Engagement1. Manage Stakeholder Engagement Overview2. Review an Issue Log Lesson 5: Monitoring and Controlling Processes· Monitor Communications1. Performance Reporting2. Tracking Gantt Charts3. Worksheet Information4. Milestone Charts5. Bar Chart Graphs· Monitor Stakeholder Engagement1. Best Practices
Certified Associate in Project Management (CAPM)Agile Certified Practitioner (PMI-ACP)Project Management Professional (PMP) Certification
To ensure that you benefit fully from this course, you should have experience managing, leading, or contributing to projects. A PMI project-management credential such as PMP® or CAPM® is recommended but not required.
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