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Administering Cisco Unified Communications Workspace (ACUCW1)
In this course, you will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones.
In this exclusive Global Knowledge course, you will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You’ll also learn to configure voice mail accounts for users, build a Jabber Client, and manage licenses using Prime License Manager with Cisco Unified Communications Manager v11.5You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.
After completing this course, students will be able to...· Basic CUCM architecture and terminology· How the CUCM administrative and user GUIs work· Device pools and other common elements of phone configuration· Add and delete phones manually and using auto registration· Use the BAT tool to add phones and users and to change configurations· Add users, assign them capabilities, and associate them with phones· Configure phone features: shared lines, call park, DND, Music on Hold, and phone services· Configure phones for Class of Service using the line/device approach· The NANP (North American Numbering Plan)· Configure phones for voice mail· Investigate CDR and billing using third-party systems· Components of the Unity Connection systems and how they integrate into a unified messaging system· Configure Cisco Unity Connection users· Deploy and use the Cisco Jabber Client
1. Introduction to Cisco Unified Communications· Understanding Components of Cisco Unified Communications Solutions· Understanding the Characteristics of Cisco Unified Communications Solutions2. Understanding User Interfaces· Understanding Administrator Interfaces· Understanding End-User Interfaces3. End User Configuration and Deployment· Deploying Endpoints and End Users· Understanding End-User Characteristics· Understanding End-User Implementation4. Endpoint Configuration and Deployment· Describing Dial Plan Components· Implementing Endpoint Addressing· Understanding Endpoint Characteristics· Understanding Endpoint Implementation5. Call Flow Configuration and Deployment· Understanding Call Flows and Call Legs· Understanding Impact on Call Legs· Implementing Calling Privileges· Implementing Call Coverage
6. Media Resource Configuration and Deployment· Describing Media Resources· Annunciators and MOH· Describing Conference Devices· Implementing Conference Bridges7. Cisco Unity Connection Mailboxes· Understanding Cisco Unity Connection· Integrating CUC with CUCM· Configuring CUC Users, Templates and CoS· Configuring the CUC System· Implementing CUC Dial Plan and Call Management· Configuring Unified Messaging· Troubleshooting CUCClassroom Live LabsLab 1: Remote Lab AccessLab 2: Prime License Manager ExplorationLab 3: Services ActivationLab 4: Exploring Collaboration Administration InterfacesLab 5: Disaster RecoveryLab 6: OS AdministrationLab 7: Exploring End User InterfacesLab 8: User Management - Application UsersLab 9: User Management – Bulk Administration ToolLab 10: Implementing EndpointsLab 11: Implementing Endpoints with BATLab 12: Basic FeaturesLab 13: More Telephony FeaturesLab 14: Exploring Call Flows in CUCMELab 15: TroubleshootingLab 16: Software Conference and MOHLab 17: Softkeys and Do Not DisturbLab 18: IM&P Configuration and Jabber ClientsLab 19: Users and MailboxesLab 20: Cisco Unity Connection Auto AttendantsLab 21: Cisco Personal Communications AssistantLab 22: Cisco Unified Communications Manager ReportsLab 23: Real Time Monitoring Tool
This course is not associated with any Certification.
Familiarity with relevant technologies and an understanding of router configuration is recommended but not required.
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