Deploying Cisco Unified Contact Center Enterprise (DUCCE)
Course Overview

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a certified 5-day instructor-led course. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.








5 Day(s)




Cisco Unified Contact Center Enterprise Specialist

The knowledge and skills that a learner should have before attending this course are as follows: 
· Working knowledge of basic networking and components (router, switch, NIC)
· Working knowledge of Microsoft Windows Server deployed within an Active Directory environment
· Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys

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