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This one day instructor-led Listening Skills Training course will show you how to become a better listener by demonstrating how your listening skills build either barriers or bridges.
This one-day instructor-led Listening Skills Training course will show you how to become a better listener by demonstrating how your listening skills build either barriers or bridges. You will also learn ten steps to controlling emotional "hot buttons" and the impact of good listening skills on productivity. Most people think that the only message that will be heard is one of urgency; however, in today's fast-paced world even urgent messages are ignored. Becoming an active listener will help your productivity and success by helping you extract important details from every message.Without the proper training, two things can stand in the way of effective listening: bad habits and style differences. The first step to becoming a better listener is to break and eliminate those habits. The second step is to understand the different ways people listen, along with its benefits and potential trouble spots. Listening is the cornerstone of communication. The Listening Skills Training will help you understand how to make the person speaking feel valued, prevent miscommunication, speed productivity, and create more active forums of discussion.
Category
ID
Duration
Level
Price
Employee Development
12597
1 Day(s)
Foundation
$595.00
Objectives
Upon successful completion of the Listening Skills Training course, you will be able to: · Identify Four Key Elements of Good Listening· Enhance Your Listening Style· Identify barriers to listening well· Uncover hidden messages· What’s Your Listening Attitude?· Ten Tips for tiptop Listening
Why Should You Listen? • What's In It for You? ● What's In It for Your Organization? ● What Do You Know About Listening? ● The Joy of Small ChangeFour Key Elements of Good Listening ● How to Be a Good Listener ● Key Element 1: Hear the Message ● Key Element 2: Interpret the Message ● Key Element 3: Evaluate the Message ● Key Element 4: Respond to the MessageYour Listening Style ● You Are Unique ● The Promoting Style ● The Supporting Style ● The Directive Style ● The Analytical Style
What's Your Listening Attitude? ● A Listening Attitude: Your Key to Success ● Barriers to Communication ● Bridges to Communication ● How Well Do You Listen? ● How to Stomp Bad Listening Habits ● How to Help Someone Listen to YouTen Tips for Tip-Top Listening ● Listening Louder ● Tip 1: Take Notes ● Tip 2: Listen Now, Report Later ● Tip 3: Want to Listen ● Tip 4: Be Present ● Tip 5: Anticipate Excellence ● Tip 6: Become a ¿Whole Body¿ Listener ● Tip 7: Build Rapport by Pacing the Speaker ● Tip 8: Control Your Emotional ¿Hot‐buttons? • Tip 9: Control Distractions ● Tip 10: Listening Is a Gift, Give Generously ● Develop a Personal Action Plan
Questions?
HRCI Professional in Human Resources (PHR)HRCI Senior Professional in Human Resources (SPHR)SHRM Certified Professional (SHRM-CP)
There are no formal prerequisites required for this course.
Listening Skills
Class Schedule
Live Online
Course Overview
Training Delivery Methods
With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.
Classroom Live
Classroom Virtual
Private Group
On Demand
Classroom Live Training
Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.
With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.
Classroom Virtual Training
Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.
Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.
Live Online Training
Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.
Private Group Training
Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:
On-Demand Learning
On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.
With On-Demand, you learn at your own pace and in the convenience of your own space.
With Learn at your own pace…
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