Your Cart Is Empty
Home > Technical Courses > > ITIL® 4 Specialist: Create, Deliver and Support
Integrate different value streams and activities to create, deliver and support IT-enabled products and services, methods and tools.
This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines
Category
ID
Duration
Level
Price
ITIL
13722
3 Day(s)
Foundation
$2,397.00
Objectives
· Understand how to plan and build a service value stream to create, deliver and support services· Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams· Know how to create, deliver and support services· Preparation to sit the ITIL 4 Create, Deliver, Support examination· Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system· Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement· Preparation to sit the ITIL 4 foundation examination
· Understand the concepts and challenges relating to the following across the service value system:o Organizational structureo Integrated/collaborative teamso Team capabilities, roles, competencieso Team culture and differenceso Working to a customer-orientated mindseto Employee satisfaction managemento The value of positive communications· Understand how to use a ‘shift left’ approach· Know how to plan and manage resources in the service value system:o Team collaboration and integrationo Workforce planningo Results based measuring and reportingo The culture of continual improvement· Understand the use and value of information and technology across the service value system:o Integrated service management toolsetso Integration and data sharingo Reporting and advanced analyticso Collaboration and workflowo Robotic process automation (RPA)o Artificial intelligence and machine learningo Continuous integration and delivery/deployment (CI/CD)o Information models· Know how to use a value stream to design, develop and transition new services· Know how the following ITIL practices contribute to a value stream for a new service:o Service designo Software development and Managemento Deployment managemento Release managemento Service Validation and testingo Change Enablement
· Know how to use a value stream to provide user support· Know how the following ITIL practices contribute to a value stream for user support:o Service desko Incident managemento Problem managemento Knowledge managemento Service level managemento Monitoring and event management· Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including:o Managing queues and backlogso Prioritizing work· Understand the use and value of the following across the service value system:o Buy vs build considerationso Sourcing optionso Service integration and management (SIAM)
Questions?
This course prepares you for the ITIL 4 Specialist: Create, Deliver and Support examination and is one of the four modules that lead to the award of ITIL 4 Managing Professional status.
Candidates must hold the ITIL 4 Foundation certificate.
ITIL® 4 Specialist: Create, Deliver and Support
Class Schedule
Live Online
Course Overview
Training Delivery Methods
With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.
Classroom Live
Classroom Virtual
Private Group
On Demand
Classroom Live Training
Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.
With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.
Classroom Virtual Training
Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.
Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.
Live Online Training
Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.
Private Group Training
Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:
On-Demand Learning
On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.
With On-Demand, you learn at your own pace and in the convenience of your own space.
With Learn at your own pace…
Productivity Point Learning Solutions evolved out of a desire to increase our outreach both nationally and internationally.
Productivity Point Headquarters 1580 Sawgrass Corporate Parkway Suite 205 Sunrise, Florida 33323 United States
Contact T 1-844-238-8607 P 1-954-425-6141 F 1-954-928-9057 E info@productivitypointls.com