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ITIL® 4 Foundation Certification Course
The ITIL 4 Foundation Certification Course is a two-day course that prepares you for the examination leading to the version 4 Foundation Certificate In IT Service Management.
This is a new two-day course that prepares you for the examination leading to the new Foundation Certificate In IT Service Management.The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
At the end of this new two-day course, attendees will have an understanding of the following:· High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model· The seven Guiding Principles of ITIL 4· ITIL’s new Service Value Chain· The four dimensions of Service Management· The 34 ITIL practices, with a focus on 18 of these· Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
Module 1: Key Concepts of Service Management· Service· Utility· Warranty· Customer· User· Service management· SponsorModule 2: Key Concepts of Value Creation· Cost· Value· Organization· Outcome· Output· Risk· Utility and WarrantyModule 3: Key Concepts of Service Relationships· Service offering· Service relationship management· Service provision· Service consumptionModule 4: Seven Guiding Principles· Focus on Value· Start Where You Are· Progress Iteratively with Feedback· Collaborate and Promote Visibility· Think and Work Holistically· Keep it Simple and Practical· Optimize and AutomateModule 5: Four Dimensions of Service Management· Organizations and People· Information and Technology· Partners and Suppliers· Value Streams and Processes
Module 6: Components of the ITIL Service Value System· Plan· Improve· Engage· Design & Transition· Obtain/Build· Deliver and SupportModule 7: ITIL Practices· General Management Practices· Service Management Practices· Technical Management PracticesModule 8: How Key ITIL Practices Fit within the Service Value Chain· Continual Improvement· Change Control· Incident Management· Problem Management· Service Request Management· Service Desk· Service Level Management
ITIL4 Foundation Certification
There are no formal prerequisites required for this course.
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