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Home > Technical Courses > > ITIL® 4 Foundation Certification Course
The ITIL 4 Foundation Certification Course is a 3-day course that prepares you for the examination leading to the version 4 Foundation Certificate In IT Service Management.
Learn the foundations of IT service management and how they can benefit your organization. Certification exam voucher included!This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system.
Category
ID
Duration
Level
Price
ITIL
13625
3 Day(s)
Foundation
$1,295.00
Objectives
At the end of this new 3-day course, attendees will have an understanding of the following:· Key IT service management concepts· How ITIL guiding principles can help and organization to adopt and adapt service management· The 4 dimensions of service management· The purpose and components of the service value system· The activities of the service value chain and how the interconnect· Know the purpose of key ITIL practices· Preparation to sit the ITIL4 foundation examination
Module 1: Key Concepts of Service Management· Service· Utility· Warranty· Customer· User· Service management· SponsorModule 2: Key Concepts of Value Creation· Cost· Value· Organization· Outcome· Output· Risk· Utility and WarrantyModule 3: Key Concepts of Service Relationships· Service offering· Service relationship management· Service provision· Service consumptionModule 4: Seven Guiding Principles· Focus on Value· Start Where You Are· Progress Iteratively with Feedback· Collaborate and Promote Visibility· Think and Work Holistically· Keep it Simple and Practical· Optimize and AutomateModule 5: Four Dimensions of Service Management· Organizations and People· Information and Technology· Partners and Suppliers· Value Streams and Processes
Module 6: Components of the ITIL Service Value System· Plan· Improve· Engage· Design & Transition· Obtain/Build· Deliver and SupportModule 7: ITIL Practices· General Management Practices· Service Management Practices· Technical Management PracticesModule 8: How Key ITIL Practices Fit within the Service Value Chain· Continual Improvement· Change Control· Incident Management· Problem Management· Service Request Management· Service Desk· Service Level Management
Questions?
ITIL4 Foundation Certification
There are no formal prerequisites required for this course.
ITIL® 4 Foundation Certification Course
Class Schedule
Live Online
Classroom Virtual
Course Overview
Training Delivery Methods
With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.
Classroom Live
Private Group
On Demand
Classroom Live Training
Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.
With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.
Classroom Virtual Training
Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.
Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.
Live Online Training
Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.
Private Group Training
Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:
On-Demand Learning
On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.
With On-Demand, you learn at your own pace and in the convenience of your own space.
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