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Diversity and Inclusion Training
This one-day live instructor-led course covers diversity and inclusion in the workplace for employees, supervisors, team leaders and managers.
This one-day live instructor-led Training course covers diversity and inclusion in the workplace. You will learn how diversity influences your relationships with others, and how to differentiate between-and overcome-stereotyping, prejudice, and discrimination. You will learn how communication skills help in managing a diverse workforce and how diversity influences relationships between co-workers.The Diversity and inclusion training provides an understanding of how to positively address biases and prejudice within your organization. This course will help to elevate employee morale, boost customer satisfaction and drive bottom-line business success. Additionally, understanding Diversity and Inclusion will encourage increased collaboration, enhance interpersonal skills and empower underrepresented groups to feel more valued and respected in the workplace.
Upon successful completion of the Diversity and Inclusion Training course, you will be able to:• Define and understand conscious and unconscious bias.• Understand the subtle ways that bias occurs and how to address it.• Identify and overcome instances of devaluing others through small, subconscious behaviors and micro-inequities.• Establish a framework to increase inclusion at the organizational level.• Recognize different ways of conveying respect.• Address bias-based conflict productively and respectfully.• Lead by example and be part of the solution.
Module 1: Behaviors that Create Separation Objectives• Understand the difference between the historical and current approaches to diversity awareness training.• Understand the subtle ways that bias occurs.• Identify instances of devaluing others through micro-inequitiesTopics The Difficulty of Diversity Training o The Problem: Focusing on Differenceso The Solution: Focusing on Respectful Interactions Understanding Bias o Fundamental Attribution Error (FAE) Subtle Stereotyping o Individual Activity: Personal Reflection Virtually Imperceptible Inequities o Examples of Micro-Inequitieso Individual Activity: Devaluing Others Self-Assessmento The Antidote: Micro-AffirmationsModule 2 : Fostering a Culture of InclusionObjectives• Establish a framework to increase inclusion at the organizational level.• Recognize different ways of conveying respect to individuals.• Learn to address conflict productively and respectfully.Topics Organizational Approach to Inclusiono Framework for Organizational Inclusiono Group Activity: Inclusion in Your Workplaceo Workplace Designo Individual Approach to Inclusion o Individual Activity: How Inclusive Are You?o Employee Behaviorso Manager Behaviorso Individual Activity: Identify Individual Employee Skills Showing Respect o Different Ways of Conveying Respecto Direct vs. indirecto Timelinesso Individual vs. groupo Hierarchyo Reserved vs. emotionalo Individual Activity: What Respect Means to Youo Communicating with Respecto Group Activity: Practice Communicating with Respect Productive Conflict Resolution• Laying the Groundwork• Acknowledge that diversity-related issues may be contributing to the conflict.• Discuss the issue with the other person and determine how you both perceive it.• Act in good faith.• Share your observations with an attitude of openness and curiosity.• Separate substantive issues from “style” differences. • Decide how to approach the resolution process.• Consider possible causes.• Identify the needs of each side.• Consider “achieving disagreement.• Group Activity: Practice Respectful Conflict ResolutionModule 3 : Lead by Example Objectives• Exhibit behaviors that influence others to be part of the solution.• Offer and receive feedback respectfully.• Learn ways to surpass barriers and seek personal growth.
Topics Be Part of the Solutiono Don’t Look to Be Offendedo Respond with Grace While Setting the Record Straighto Speak Up if You Experience or Notice Truly Offensive Behavioro Treat Others with RespectConfronting Negative Behavior Respectfullyo How to Give Feedbacko How to Receive Feedbacko Group Activity: Practice Giving and Receiving Feedbacko Seek Personal Growtho How Do You View Your Career Path?o Seek a Mentor/Be a MentorModule 4 : Managing Issues of Diversity Objectives• Identify barriers and enablers to the diversity initiative• Demonstrate strategies for bridging differences and managing issues• Describe strategies for handling sensitive situations• Describe how to move from conflict to collaborationTopicsBuilding bridgeso Identifying barriers to diversityo Identifying enablers to diversityImproving your workplaceo Strategies for overcoming differenceso Communicating about o Diversityo Body languageo Communicating with respecto Managing Issueso Handling sensitive situations§ Techniques for Giving feedback§ Techniques for receiving feedback Determining conflict stylesThomas-Kilman Conflict Model Accommodating Avoiding Competing Compromising CollaboratingCase studyValuing a vision of diversityLearning SummaryObjectiveso Revisit the course’s key insights and lessons.o Test your knowledge with a quick quiz.Action Plan Test Your Knowledge Appendix Review
HRCI Professional in Human Resources (PHR)HRCI Senior Professional in Human Resources (SPHR)SHRM Certified Professional (SHRM-CP)
The following course or equivalent experience is highly recommended as a prerequisite to this course:• Cultural Competency Training
Productivity Point Learning Solutions
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