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Cross-Cultural Business Communication Training
Learn how to identify cross-cultural barriers, organize and participate in cross-cultural meetings, and handle negotiations.
In this one-day instructor-led Cross-Cultural Business Communication Training course, you will learn about how cultural differences affect speech, nonverbal and written communication. You will gain an understanding of how to identify cross-cultural barriers, work with interpreters and translators, organize and participate in cross-cultural meetings, and handle negotiations and problem solving in cross-cultural meetings. You will also learn about building relationships as well as teams across cultures.
In the Cross-Cultural Business Communication Training course, you will:· Discuss the value of culture and the significance of cross-cultural communication in the workplace· Describe the impact of cultural differences on communication and avoid miscommunication and conflicts that arise due to these differences· Identify the differences in verbal communication across cultures· Improve your nonverbal communication skills by understanding the differences in gestures and expressions that vary across cultures · Establish rapport and build trust · Listen well and provide positive and constructive feedback· Identify common cross-cultural communication barriers· Overcome communication barriers and avoid cultural bias· Employ qualified interpreters and communicate through them· Attend and organize cross-cultural meetings · Conduct negotiations and solve problems during a cross-cultural meeting · Identify gestures used in different cultures and build a cross-cultural team· Discuss guidelines for writing cross-cultural documents and assemble a translation team
Workplace cultureTopic A: Basics of cultureTopic B: Cultural differencesDifferences in communicationTopic A: Verbal communicationTopic B: Nonverbal and written communicationCommunicating across culturesTopic A: Building relationshipsTopic B: Listening and respondingOvercoming communication barriersTopic A: Cross-cultural communication barriersTopic B: Avoiding barriersTopic C: Interpreters
Cross-cultural business situationsTopic A: Cross-cultural meetingsTopic B: Negotiating and problem solvingAddressing cross-cultural issuesTopic A: Communicating with co-workersTopic B: Writing cross-culturally
HRCI Professional in Human Resources (PHR)HRCI Senior Professional in Human Resources (SPHR)SHRM Certified Professional (SHRM-CP)
The following course or equivalent experience is highly recommended as a prerequisite to this course:• Cultural Competency
Productivity Point Learning Solutions
evolved out of a desire to increase our outreach
both nationally and internationally.
Productivity Point Headquarters
1580 Sawgrass Corporate Parkway
Sunrise, Florida 33323