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Communication for Results Training
Recognize and eliminate key barriers to quality communication. Learn to establish credibility as a communicator in order to effectively influence both co-workers and customers.
PLEASE SEE ADVANCED INTERPERSONAL COMMUNICATION SKILL FOR CLASS DATES.This one-day live interactive Communication for Results Training course will help you recognize and eliminate key barriers to quality communications. Using assessments, multiple exercises and practice opportunities, participants examine their verbal and non-verbal communication skills and focus on specific areas for improvement. Guidelines on how to communicate expectations to others will be shared and practiced. Emphasis will be placed on establishing credibility as a communicator in order to effectively influence both co-workers and customers.Communication impacts every moment of your working day. The way you communicate is a key factor in how well you perform your job responsibilities, work cooperatively with others in the organization and service your customers. With the Communication for Results Training course, you will learn to recognize yourself as a speaker and listener, and be able to send, receive, and interpret messages with ease. Attendees who successfully complete the Communications for Results Training course will receive 6 SHRM PDC's towards the SHRM-CP or SHRM-SCP Certification, after course completion.
Upon successful completion of the Communication for Results Training course, you will be able to:• Apply personality assessments to develop effective communication skills• Investigate different styles for communicating• Establish how tolerance for disagreement affects effective communication• Devise strategies to avoid unnecessary conflict• Identify common communication filters and their potential impact• Analyze how authority shapes communication• Adopt tools for effective communication• Develop a personal communication action plan
Module One: Defining communication• Different levels of communication• Encoding, decoding and sending • Sample communication modelModule Two: Personality assessment• Benefits of using the Personal Style Inventory• Interpretation and validation• Contribution to groups by type• Application of personality preferencesModule Three: Communication styles• Modalities• Communication preferences• Personal communicationModule Four: Common communication filters• Age• Race and ethnicity• Culture• Gender
Module Five: Internal dialogue• The dialogue• Assumptions• Values• Undiscussable topicsModule Seven: Building rapport• The ways humans connect• Active listening• Paraphrasing statements• Encouragement• Nonverbal and subtext messagesModule Eight: Avoiding unnecessary conflict• Misunderstandings and disagreements• Sources of conflict• Methods for handling conflict• Methods for preventing conflict• Conflict Management• Sample Ground Rules and Norms• Mitigating threatening language and ideas
HRCI Professional in Human Resources (PHR)HRCI Senior Professional in Human Resources (SPHR)SHRM Certified Professional (SHRM-CP)
There are no formal prerequisites required for this course.
Productivity Point Learning Solutions
evolved out of a desire to increase our outreach
both nationally and internationally.
Productivity Point Headquarters
1580 Sawgrass Corporate Parkway
Sunrise, Florida 33323