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Home > Professional Development Skills > Communication Skills > Advanced Interpersonal Communication Skills
In this course, you will learn how to utilize paraphrasing, provide constructive feedback and present ideas and negotiations.
This dynamic two-day instructor-led Advanced Interpersonal Communication Training course includes advanced communication skills, such as identifying communication styles and communicating verbally and non-verbally. You will also learn to identify the components of a first impression, as well as how to build rapport and boost your positive relationships. Further, you will learn how to utilize paraphrasing, provide positive and constructive feedback and present ideas and negotiations to business colleagues. This course will also focus on identifying and communicating within the organizational culture.NOTE: This course is offered for private groups only.
Category
ID
Duration
Level
Price
Communication Skills
12332
2 Day(s)
Intermediate
$1,490.00
Objectives
Upon successful completion of the Advanced Interpersonal Communication Training course, you will be able to: • Give good first impressions, build rapport, and build positive relationships. • Build relationships through feedback. • Practice and use assertiveness skills in different situations. • Improve organizational communications. • Enhance your communication with customers and vendors. • Learn the ability to influence different personalities.
Communication Styles and Methods • Communication Styles • Communication Styles: Primary • Communication Styles: Secondary • Verbal and Nonverbal Communication • Using Verbal Communication • Using Nonverbal MethodsFirst Impression and Building Rapport • The Importance of First Impression • Identifying Elements of First Impression • Communicating to Build Rapport • Building Rapport • Establishing Credibility • Building Positive Relationships • Asking QuestionsBuilding Relationships through Feedback • Importance of Providing Feedback • Using Paraphrasing • Providing Feedback • Providing Positive Feedback • Providing Constructive FeedbackManagers and Directors • Understanding your Manager's Styles • Handling Ineffective Managers • Promoting an Idea • Handling Human Resource Issues • Negotiating a Raise • Handling Resignation
Colleagues and Subordinates • Communicating With Colleagues • Responding to a Colleague’s Idea • Communicating With Subordinates • Refusing a Subordinate’s Request • Handling DismissalCustomers and Vendors • Communicating With Customers • Responding to Complaints • Communicating With Vendors • Rejecting a Vendor’s Proposal • Complaining to a VendorOrganizational Culture • Understanding Organizational Cultures • Socializing to the Culture • Organizational Culture Elements • Identifying Organizational Culture • Cultural Networks • Using Cultural Networks • Roles in Cultural Networks • Managing Physical Culture • Arranging Meeting Space • Managing Emotional Culture • Using Positive Language • Encouraging Initiative
Questions?
HRCI Professional in Human Resources (PHR)HRCI Senior Professional in Human Resources (SPHR)SHRM Certified Professional (SHRM-CP)
To ensure your success, we recommend you first attend the following course, or have equivalent knowledge: • Communication for Results
Advanced Interpersonal Communication Skills
Class Schedule
Live Online
Course Overview
Training Delivery Methods
With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.
Classroom Live
Classroom Virtual
Private Group
On Demand
Classroom Live Training
Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.
With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.
Classroom Virtual Training
Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.
Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.
Live Online Training
Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.
Private Group Training
Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:
On-Demand Learning
On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.
With On-Demand, you learn at your own pace and in the convenience of your own space.
With Learn at your own pace…
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