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Home > Professional Development Skills > Management & Leadership > The Toughest Supervisor Challenges and How to Overcome Them
This course will give managers the supervisory skills, tools, and techniques they need to evaluate every tough situation.
There are no quick fixes to issues like employee performance, personality clashes, and conflict. Successful supervisors know it takes time to do what's best for the long-term success of the organization, its employees, and even themselves. They also know that they can overcome just about any challenge by exercising the three keys: realism, restraint, and resolve. A supervisor plays more roles than just the overseer. Supervisors often have to be mentors, delegators, diplomats, and disciplinarians. Therefore, supervisors have to know their employees’ strengths, weaknesses, and triggers, and have the communication skills necessary to effectively guide employees in the right direction. The Toughest Supervisor Challenges gives both new and experienced managers the supervisory skills, tools, and techniques they need to evaluate every tough situation. Participants will learn the proper recourse to take with employees to resolve problems, create goals, work through personal issues, and mediate conflict. As a result, participants will be better able to understand employees’ behavior and motives and react appropriately to them.
Category
ID
Duration
Level
Price
Management & Leadership
14039
1 Day(s)
Foundation
$695.00
Objectives
By the end of the course, you will · Understand how to use realism, restraint, and resolve to face any challenge. · Know how to resolve conflicts between employees. · Understand how to support employees with performance issues. · Know how to manage while preparing for possible discipline or termination. · Handle employee issues with sensitivity and fairness. Key Challenges and Solutions · Employee Performance & Behavior Issues: Avoid quick fixes. Use a structured approach to understand motives behind behaviors and provide consistent, constructive guidance. · Workplace Conflict: Treat all parties with respect, separate facts from emotions, and focus on solving the underlying business problem rather than engaging in personal disputes. · Low Motivation & Engagement: Implement,, or use creative,, online methods for recognition and,, to maintain team morale. · Difficult Conversations: Utilize a structured, seven-stage process to prepare, deliver, and close conversations with empathy and poise to reduce negative backlash. · Time Management & Priorities: Structure workloads clearly, ensuring high-priority projects are addressed first, and maintain proactive, regular, and concise communication with superiors to avoid crises.
Module One: Introduction Course objectives Take the time to do the right thing Keys to taking the time Module Two: Resolving Conflict between Employees Conflict strategies Mediating conflict Mediating practice Module Three: Dealing with Problem Employees What kinds of problem employees do you have? Employees who don’t take initiative Supervising friends and former coworkers Module Four: Dealing with Personal Problems Identifying personal problems Specific warning signs Documentation and confrontation Getting employees the help they need Module Five: Discipline and Termination Establish guidelines and expectations Termination Activity: Termination conversation Module Six: Dealing with Layoffs Develop a plan Keeping the remaining employees engaged Activity: Keeping employees engaged Module Seven: Crisis Management Be a leader Crisis planning Contingency plan template Crisis management practice Appendix Action plan Course review Suggested resource list Course evaluation Additional resources
Questions?
HRCI Professional in Human Resources (PHR) HRCI Senior Professional in Human Resources (SPHR) SHRM Certified Professional (SHRM-CP)
There are no formal prerequisites required for this course.
The Toughest Supervisor Challenges and How to Overcome Them
Class Schedule
This course is currently available for private groups only. Please contact us at advisor@productivitypointls.com for more information and special pricing.
Course Overview
Training Delivery Methods
With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.
Classroom Live
Classroom Virtual
Live Online
Private Group
On Demand
Classroom Live Training
Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.
With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.
Classroom Virtual Training
Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.
Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.
Live Online Training
Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.
Private Group Training
Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:
On-Demand Learning
On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.
With On-Demand, you learn at your own pace and in the convenience of your own space.
With Learn at your own pace…
Productivity Point Learning Solutions evolved out of a desire to increase our outreach both nationally and internationally.
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Contact T 1-844-238-8607 P 1-954-425-6141 F 1-954-928-9057 E info@productivitypointls.com