macOS Support Essentials

Objectives

· Installation and Configuration
· Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac.
· Participants are introduced to the command-line interface and macOS Recovery.
· User Accounts
· Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.
· File Systems and Storage
· Participants learn to manage file systems, storage, encryption, permissions and file sharing.
· Data Management
· Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.
· Apps and Processes
· Participants install, manage, and troubleshoot apps, and manage documents.
· Network Configuration
· Participants manage basic and advanced network settings and troubleshoot network issues.
· Network Services
· Participants manage network services, host sharing, and a personal firewall.
· System Management
· Participants manage printers and scanners, then troubleshoot peripherals, startup and other system issues.

macOS Support Essentials
Course Outline