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macOS Support Essentials 12 (Monterey)
macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey.
Learn macOS Support Essentials 12.macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services.This course covers updated system utilities and new features in macOS Monterey:Passwords System PreferenceLive TextVoice ControlUser privacy settingsNotarized appsStartup Security Utility and more!This course includes the following content:Authoritative explanations of underlying technologies, troubleshooting, system administration, and much moreFocused lessons that take you step by step through practical, real-world tasksA Digital ebook of macOS Support Essentials 12, the official book for macOS support
· Explain how macOS Monterey works· Explain the best practices for updating, upgrading, reinstalling, configuring, and using macOS Monterey· Explain macOS Monterey troubleshooting and repair procedures· Use appropriate tools and techniques in macOS Monterey to diagnose and resolve issues
Installation and Configuration· Introduction to macOS· Update, Upgrade, or Reinstall macOS· Set Up and Configure macOS· Use the Command Line· Use macOS Recovery· Update macOSUser Accounts· Manage User Accounts· Manage User Home Folders· Manage Security and Privacy· Manage Password ChangesFile Systems· Manage File Systems and Storage· Manage FileVault· Manage Permissions and Sharing· Use Hidden Items, Shortcuts, and File ArchivesData Management· Manage System Resources· Use Metadata, Spotlight, and Siri· Manage Time MachineApps and Processes· Install Apps· Manage Files· Manage and Troubleshoot Apps
Network Configuration· Manage Basic Network Settings· Manage Advanced Network Settings· Troubleshoot Network IssuesSystem Management· Troubleshoot Peripherals· Manage Printers and Scanners· Troubleshoot Startup and System Issues
Apple Certified Support Professional (ACSP) Certification
macOS familiarity.Basic computer navigation skills.
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