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Home > Professional Development Skills > Conflict and Stress Management > Handling Difficult Customers
In this course, you will learn how find common ground, calm emotions and forge a productive path forward, so you can lead a difficult customer to a better outcome.
The customers and suppliers you need to work with effectively may be outside your company or in the next office. and you may not always see eye to eye. Even if you have strong interpersonal skills and common goals, conflict can happen. Make sure you know how find common ground, calm emotions and forge a productive path forward.
Category
ID
Duration
Level
Price
Conflict and Stress Management
13703
1 Day(s)
Foundation
$595.00
Objectives
In the Handling Difficult Customers Training course, you will learn:· How You Perceive Difficult Customers· The Power of a Difficult Customers· Strategies for Dealing with Difficult Customers· How to Communicate with Unsatisfied Clients· Leading a Difficult Customer to a Better Outcome
Part 1: The Difficult Customer in Your LifePersonality Profiles of Difficult PeopleQuickly building rapport with your customers.Listen and acknowledge that you have heard what your customers have said.Part 2: How You Perceive Difficult PeopleHow You Contribute to the ProblemCreate a sense of trust and goodwill with your customersReset customer expectations.The Right Attitude Starts with YouPart 3: The Power of a Difficult PersonDegrees of DifficultyFavorite Difficult PersonFirst ResponseGetting Past the First Response
Part 4: Making a Plan and Finding the WordsStrategies for Dealing with Different TypesCommunication skills for unreasonable customers.Choosing customer-centric language.Part 5: Leading a Difficult Customer to a Better OutcomeThe LEAD Model; Listen; Explore; AttendDeliver a SolutionBeing the Difficult PersonHow to better manage service-related stress.
Questions?
HRCI Professional in Human Resources (PHR)HRCI Senior Professional in Human Resources (SPHR)SHRM Certified Professional (SHRM-CP)
It is recommended that you attend the following course prior to attending the Handling Difficult Customers Training, or have equivalent experience: • Quality Customer Service
Handling Difficult Customers
Class Schedule
Live Online
Course Overview
Training Delivery Methods
With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.
Classroom Live
Classroom Virtual
Private Group
On Demand
Classroom Live Training
Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.
With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.
Classroom Virtual Training
Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.
Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.
Live Online Training
Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.
Private Group Training
Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:
On-Demand Learning
On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.
With On-Demand, you learn at your own pace and in the convenience of your own space.
With Learn at your own pace…
Productivity Point Learning Solutions evolved out of a desire to increase our outreach both nationally and internationally.
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Contact T 1-844-238-8607 P 1-954-425-6141 F 1-954-928-9057 E info@productivitypointls.com