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Home > Professional Development Skills > Customer Service > Excellence In Service: Basic through Advanced
Boost your customer service skills by learning how to provide excellent quality service, and deal effectively with customer issues.
In this two-day live instructor-led Excellence In Service course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations. You'll also learn how to develop excellent customer service skills by understanding how to improve your attitude and attention, provide excellent quality service, and deal effectively with customer complaints and problems. You will learn how to handle unhappy customers and cope with stressful situations in your work environment. Finally, you'll learn telephone and email communication skills and etiquette.On day two of the Excellence in Service Training Course, you will learn how to determine what customers want, and evaluate the service provided. You will also learn how to create, implement, and monitor service standards. Finally you will learn how to create a customer service climate and foster customer loyalty.
Category
ID
Duration
Level
Price
Customer Service
12098
2 Day(s)
Foundation
$1,395.00
Objectives
Upon successful completion of the Excellence In Service Training course, you will understand:• Customer interaction and expectations• How your attitude and attention can make or break your customer relationships• How to handle dissatisfied customers• Dealing with and managing stress in service situations• Telephone skills and E-mail etiquette• Monitoring and managing service standards• Customer Service Team training and empowerment• Customer loyalty development
Module 1: Customer service fundamentals• Customer service and customers• Customer interaction• Customer expectationsModule 2: Customer service skills• Attitude and attention• Quality of service• Problem resolutionModule 3: Customer management• Dissatisfied customers• Angry customers• Upset customers• Stress in service situationsModule 4: Customer communication• Communication fundamentals• Interpersonal communication• Telephone skills• E-mail etiquette
Module 5: Service standards• Fundamentals of service standards• Monitoring service standards• Management and service standardsModule 6: Service teams• Teams as a service solution• Employee selection• Team training and empowerment• MotivationModule 7: Customer loyalty• Understanding your customers• Customer loyalty development• Employee loyal's influence• Memorable service
Questions?
HRCI Professional in Human Resources (PHR)HRCI Senior Professional in Human Resources (SPHR)SHRM Certified Professional (SHRM-CP)
To ensure your success, we recommend you first attend the following course, or have equivalent knowledge: • Emotional Intelligence Training
Excellence In Service: Basic through Advanced
Class Schedule
Live Online
Course Overview
Training Delivery Methods
With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.
Classroom Live
Classroom Virtual
Private Group
On Demand
Classroom Live Training
Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.
With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.
Classroom Virtual Training
Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.
Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.
Live Online Training
Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.
Private Group Training
Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:
On-Demand Learning
On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.
With On-Demand, you learn at your own pace and in the convenience of your own space.
With Learn at your own pace…
Productivity Point Learning Solutions evolved out of a desire to increase our outreach both nationally and internationally.
Productivity Point Headquarters 1580 Sawgrass Corporate Parkway Suite 205 Sunrise, Florida 33323 United States
Contact T 1-844-238-8607 P 1-954-425-6141 F 1-954-928-9057 E info@productivitypointls.com