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Professional Development Skills >
Management & Leadership >
The Art of Influencing Others Training
Lay the foundation for more effective and influential communication in this highly interactive, instructor-led workshop.
The objective of this course is to ensure you take on the skills you need so that others will want to grant you the power to affect outcomes. You will learn how to develop and maintain rapport, how to resolve conflicts and handle difficult situations, and how to recognize others’ needs and support them in meeting their needs while meeting your own as well (“win-win”). The training concludes with emphasizing the qualities that influential people have and will give you an opportunity to assess yourself in these areas.
Management & Leadership
Successful completion of The Art of Influencing Others Training course will increase your knowledge and ability to:• Build rapport and develop genuine relationships• Improve communication skills, including verbal and nonverbal messages, to be more effective with others• Recognize common barriers to communication• Understand and use communication styles to tailor your communications• Resolve conflicts
Module One: Building RapportDefinition of influencing Building rapport Skills to improve understanding Module Two: Identifying Common Communication FiltersAreas of differences Communication behaviors Gender Module Three: Recognizing Communication StylesCommunication styles self-assessment Understanding communication styles Bring your type to life Recognizing styles and behaviors
Module Four: Conflict Resolution SkillsMisunderstandings and disagreements Defensiveness and provocation in communicationMaintaining your composure Steps for resolving conflict Stretching in your style Practice: Walk a mile in my shoes Module Five: Recipe for SuccessPower and influence The art of influencing others Likeability Reciprocity Credibility Composure Commitment Application: Create your own recipe
HRCI Professional in Human Resources (PHR)HRCI Senior Professional in Human Resources (SPHR)SHRM Certified Professional (SHRM-CP)
There are no formal prerequisites required for this course.
Productivity Point Learning Solutions
evolved out of a desire to increase our outreach
both nationally and internationally.
Productivity Point Headquarters
1580 Sawgrass Corporate Parkway
Sunrise, Florida 33323