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Professional Development Skills >
Management & Leadership >
Establishing Employee Accountability Training
This course will give leaders the ability to establish a culture of accountability, responsibility, and empowerment in the workplace.
This one day instructor-led Establishing Employee Accountability Training course imparts the techniques to manage employees for maximum results -- either individually or as a team. Employees who feel a sense of "ownership" in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and strengthen communication and trust through active listening.
Management & Leadership
Lesson objectives help you become comfortable with the course, and also provide a means to evaluate learning. In the Establishing Employee Accountability course, you will:• Learn how building relationships that support maximum accountability isbeneficial to the organization and the individual• Understand how to establish positive expectations and rapport through the use ofactive listening skills• Gain skills to delegate effectively so that employees are empowered andmotivated to be accountable for results• Discuss tips and tools for improving communications and creating win-winrelationships
Part 1: The Case for AccountabilityGetting Work Done Through OthersGathering FeedbackPart 2: The Manager/Employee RelationshipEstablishing Positive ExpectationsCreating RapportUsing the Pacing TechniqueImproving Listening SkillsCommon Responses and Their RisksDefusing Emotion Through Active ListeningLessening Employee DependencyDeveloping Relationship ContractsPart 3: Leadership & Management SkillsSetting Goals to Communicate Your VisionInvolving Employees to Create Buy-InDetermining the Action StepsEmpowering Employees Through DelegatingRecovering and Learning from MistakesPart 4: Communication Tools That Build AccountabilityMatching Personality TypeCommunicating Win-Win MessagesGiving Strokes to Get ResultsConfronting Unacceptable BehaviorPerforming a Relationship Audit
Part 5: Follow-Up Ideas for Skill DevelopmentMaintain Your MomentumEstablish an Action PlanReward YourselfContinue to Work at ItAppendixNotes on the Case StudiesSuggested Responses to ExercisesRecommended Reading
HRCI Professional in Human Resources (PHR)HRCI Senior Professional in Human Resources (SPHR)SHRM Certified Professional (SHRM-CP)
To ensure your success, we recommend you first attend the following course, or have equivalent knowledge: • Learning to Manage
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