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Administering Avaya Aura Communication Manager (61451V)
Course Overview

This 5-day Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager. Delivered in a virtual classroom setting with remote access to a lab environment, this course consists of a combination of interactive instructor lectures followed by practical lab exercises.

Category

ID

Duration

Level

Price

Avaya

13551

5 Day(s)

Intermediate

$3,895.00

Questions?

ASAC-0038 - Avaya Aura® Communication Manager Administrator ACSS-7492 - Avaya Aura® Call Center Elite Support
ASAC-0037 - Avaya Aura® System Manager Administrator
ACIS-7120 - Avaya Aura® Core Components Implement

Recommended Knowledge: Basic knowledge of Voice of IP (VoIP) technology

Related Courses

Administering Avaya Aura Communication Manager (61451V)

Class Schedule

This course is currently available for private groups only. Please contact us at advisor@productivitypointls.com for more information and special pricing.

Administering Avaya Aura Communication Manager (61451V)

Course Overview

This 5-day Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager. Delivered in a virtual classroom setting with remote access to a lab environment, this course consists of a combination of interactive instructor lectures followed by practical lab exercises.

Administering Avaya Aura Communication Manager (61451V)

Course Objectives

· Explain the role of Communication Manager (CM) in the Avaya Aura® core
· Describe the role of System Manager for administering Communication Manager
· Configure key CM components such as the Dial Plan, Feature Access Codes and Endpoints
· Explain the Class of Restriction (COR) and Class of Service (COS) features
· Define CM Call Treatment options such as Call Coverage and Call Forward
· Configure CM User features including Bridged Call Appearance, Priority Calling and Abbreviated Dialing
· Administer CM Group features such as Hunt Groups, Pickup Groups and Team Button
· Define CM announcements and create a Meet-me Conference Bridge
· Configure Trunks and Call Routing using the Automatic Alternate Routing (AAR) and Alternate Route Selection (ARS) features
· Perform Basic CM maintenance and troubleshooting

Training Delivery Methods

With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.

Classroom Live Training

Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.

With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.

Classroom Virtual Training

Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.

Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.

Live Online Training

Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.

  • Delivering live training to multiple locations at one time
  • 100% live, instructor led training in a classroom setting without excess travel.
  • Dramatically reduced class cancellation rate.

Private Group Training

Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:

  • Instructor Consult to get to know your instructor and convey your customized requirements
  • Course Curriculum tailored to your specifications and displaying your organization's branding
  • On-Line course evaluations provided for your review
  • Post-Assessments to ensure your learners have fully comprehended

On-Demand Learning

On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.

With On-Demand, you learn at your own pace and in the convenience of your own space.

With Learn at your own pace…

  • Personal industry leading trainers and instructors right on your own desktop.
  • Acquire leverage to better career opportunities.
  • Learn the latest information technology.
  • Increase your earning potential
  • Get Certified
Try Before You Buy…
If you would like to experience On-Demand before you purchase, send an email to: ondemand@productivitypointls.com to receive your Course Demo Code.

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