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This course is what professionals with ITILv3 Foundation certification need in order to understand the changes from ITILv3 to ITIL4, and to pass the ITIL4 Foundation Certification exam.
The ITIL4 Foundation Bridge course is what professionals with ITILv3 Foundation certification need in order to understand the changes from ITILv3 to ITIL4, prepare for, and pass the ITIL4 Foundation certification exam. This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines. Attendees of this course will receive an exam voucher for the ITIL4 Foundation exam.ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Category
ID
Duration
Level
Price
ITIL
13720
1 Day(s)
Foundation
$1,295.00
Objectives
· Key IT service management concepts· How ITIL guiding principles can help an organization to adopt and adapt service management· The 4 dimensions of service management· The purpose and components of the service value system· The activities of the service value chain and how the to interconnect· Know the purpose of key ITIL practices· Preparation to sit the ITIL4 foundation examination
· IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor· Key concepts of value creation· Key concepts of service relationships; service offering; service provision; service consumption; service relationship management· The nature, use, and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate· The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes · The ITIL service value system
· The service value chain, its inputs, and outputs, and its role in supporting value streams· Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support· Detail of how the following ITIL practices support the service value chain: -o Continual Improvement (including continual improvement model)o Change controlo Incident managemento Problem Managemento Service request managemento Service desko Service level management· The purpose of the following ITIL practiceso Information security managemento Relationship managemento Supplier managemento Availability managemento Capacity and performance managemento Service configuration managemento IT asset managemento Business analysiso Service continuity managemento Deployment managemento Release managemento Monitoring and event management
Questions?
ITIL4 Foundation Certification
ITILv3 Foundation Certification
ITIL® 4 Foundation Bridge
Class Schedule
This course is currently available for private groups only. Please contact us at info@productivitypointls.com for more information and special pricing.
Course Overview
Training Delivery Methods
With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.
Classroom Live
Classroom Virtual
Live Online
Private Group
On Demand
Classroom Live Training
Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.
With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.
Classroom Virtual Training
Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.
Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.
Live Online Training
Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.
Private Group Training
Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:
On-Demand Learning
On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.
With On-Demand, you learn at your own pace and in the convenience of your own space.
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