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Home > Professional Development Skills > Management & Leadership > Navigating Difficult Conversations
Learn how to take control in tricky situations and minimize negative backlash to affect an environment of reduced stress, increased trust, and improved relationships.
Deliver Your Message with Poise, Empathy and Resolve.Unfortunately, difficult conversations need to happen in the workplace. There are situations where someone has to be let go, told that they aren’t being promoted, or receive a poor performance review – common scenarios where a hard conversation is necessary. But despite their prevalence, these kinds of conversations don't have to be feared or dreaded – rather, they can be handled in such a way that increases self-confidence and encourages an environment of positivity.Navigating Difficult Conversations introduces you to a seven-stage process for taking control in tricky situations and minimizing negative backlash to affect an environment of reduced stress, increased trust, improved relationships, and higher productivity. With realistic examples and role-playing activities, this program helps you as you prepare, carry-out, and close difficult conversations in the most productive manner. It leads them to embrace – rather than fear – confrontation and produces long-lasting benefits for both the employee and organization.
Category
ID
Duration
Level
Price
Management & Leadership
13793
1 Day(s)
Foundation
$695.00
Objectives
Upon successful completion of the Navigating Difficult Conversations Training course, you will be able to: • Understand the nature of difficult conversations and what it takes to handle them • Identify the seven stages of handling difficult conversations • Use empathy in a way that minimizes negative responses and strengthens relationships • Apply best practices for preparing, initiating, and delivering the conversation • Discover how to generate solutions and bring the conversation to a close
Introduction What Conversations Are Difficult? What Does It Take to Handle a Difficult Conversation? Stages of a Difficult Conversation Module 1: Preparing for a Difficult Conversation . Why Prepare? . How to Prepare
Module 2: Getting the Conversation Started . Using Empathy . Stage : Initiate the Conversation . Stages : Deliver the Message Module 3: Carrying Out the Conversation . Listen and Respond . Stage : Explore Alternatives and Solutions . Stage : Close the Conversation Review Learning Summary Action Plan Test Your Knowledge
Questions?
HRCI Professional in Human Resources (PHR)HRCI Senior Professional in Human Resources (SPHR)SHRM Certified Professional (SHRM-CP)
To ensure your success, we recommend that you have a good understanding of leadership skills, or attend the following course:• Understanding Leadership Competencies
Navigating Difficult Conversations
Class Schedule
Live Online
Course Overview
Training Delivery Methods
With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.
Classroom Live
Classroom Virtual
Private Group
On Demand
Classroom Live Training
Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.
With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.
Classroom Virtual Training
Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.
Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.
Live Online Training
Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.
Private Group Training
Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:
On-Demand Learning
On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.
With On-Demand, you learn at your own pace and in the convenience of your own space.
With Learn at your own pace…
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