In the Excellence in Technical Customer Service Training course, you will:
· Understand why profit is a primary objective of businesses and Support plays a role in contributing to profitability.
· Learn how Customer Support can affect customer perceptions about products, brands, and companies.
· Gain the skills to achieve a more efficient support organization, which can accomplish more than inefficient groups.
· Learn how the ability to provide timely, quality answers to customer issues can be the essence of support’s mission and a primary factor in driving customer satisfaction, retention and relationship growth.
· Focus on customers’ top two expectations to save time and reduce stress
Manage customer expectations by personality style
· Deal with difficult customers
· Respond effectively to specific customer behaviors