This instructor-led one day course provides guidelines for professional business etiquette, such as how to choose polite and positive responses to rude behavior, and how to establish positive connections with anyone.
Do manners matter? Absolutely! A company without common courtesies experiences more employee turnover, more Equal Employment Opportunity Commission (EEOC) expenses and more time spent on paperwork related to complaint issues. When you do not use manners or common courtesy, it shows a lack of consideration and professionalism. People then make judgments about you regardless of your abilities.
Business etiquette is defined as the conduct or procedures that are generally acceptable and polite in the workplace. It is typically a set of unspoken expectations that most people either meet—or find out about when they do not meet them.