Avaya Aura® Communication Manager Administration
Course Details

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Avaya Aura® Communication Manager Administration

Category ID Duration Price
Avaya 13551 5 Day(s) $3,750.00
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Description

In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.

Objectives

§ Avaya configuration and solutions with Avaya Aura
§ Hardware components
§ System duplication and backup options
§ Types of telephones
§ Important boards and media modules
§ Use Avaya Site Administration to manage:
§ Dial plan and feature access codes
§ Analog and digital stations
§ IP stations
§ Call park, bridged call appearance, and other basic features
§ COS and COR
§ Abbreviated dialing
§ Call forwarding
§ Call coverage

Prerequisites

Avaya Aura Communication Manager Fundamentals

Outline

1. Communication Manager System
Communication Manager (CM)
Hardware
Duplication and survivability
Interfaces for administration
System Management Interface (SMI)
License settings in the lab

2. Administration of CM
System Access Terminal (SAT) command structure
Determine CM software release
Capacity limits of license

3. Managing Endpoints
Endpoints
Adding digital and analog endpoints
Adding IP endpoints (H.323 and SIP)

4. Basic Features
Feature Access Code (FAC) list
Terminal Translation Initialization (TTI)
Class of Service (COS)
Console permissions
Class of Restriction (COR)

5. Enhanced Features
Call park
Station Lock

6. Group Features
Call Pickup

7. Maintenance/Security
Alarms and errors
Reset Levels
Maintenance commands
Security

8. System Status and Reports
Real-time monitoring
Reports

9. System and Session Manager Configuration for SIP Clients

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