Customer Service
Training and Certifications
Los Angeles, CA

Productivity Point provides live, instructor-led Customer Service training courses in Los Angeles, CA as well as private training at your organization in the Los Angeles area. What is extraordinary customer service? We have all experienced it and, most likely remembered it. In our Customer Service classes, you will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. Get your managers, supervisors and representatives up to speed on the best ways to handle difficult customers, deal with stress, learn empathy, patience and consistency. Our powerful Customer Service courses consist of a variety of skill-building, information-packed sessions—each one explores a critical aspect of serving customers better. Our Customer ServiceTraining Courses in Los Angeles, CA, provide you with a basic through advanced Customer Service learning experience in a convenient location.

Quality Customer Service

Learn to examine your attitudes about customer service in five critical areas; including attitude, customer feedback and key methods of responding to customer problems.

Foundation