Your Cart Is Empty
Home > Catalog > Live, Online > Customer Service > Excellence In Service Training: Basic through Advanced
Live, Online
Class Schedule
Excellence In Service Training: Basic through Advanced
Live Training Center
Address
Live Online
Call Us
US Toll Free 844-238-8607
Email Us
info@productivitypointls.com
Course Overview
In this two-day live instructor-led Excellence In Service course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations. You'll also learn how to develop excellent customer service skills by understanding how to improve your attitude and attention, provide excellent quality service, and deal effectively with customer complaints and problems. You will learn how to handle unhappy customers and cope with stressful situations in your work environment. Finally, you'll learn telephone and email communication skills and etiquette. On day two of the Excellence in Service Training Course, you will learn how to determine what customers want, and evaluate the service provided. You will also learn how to create, implement, and monitor service standards. Finally you will learn how to create a customer service climate and foster customer loyalty.
HRCI Professional in Human Resources (PHR) HRCI Senior Professional in Human Resources (SPHR) SHRM Certified Professional (SHRM-CP)
Productivity Point Learning Solutions evolved out of a desire to increase our outreach both nationally and internationally.
Productivity Point Headquarters 1580 Sawgrass Corporate Parkway Suite 205 Sunrise, Florida 33323 United States
Contact T 1-844-238-8607 P 1-954-425-6141 F 1-954-928-9057 E info@productivitypointls.com