Administering Cisco Unified Communications Workspace (ACUCW1)

Category ID Duration Level Price
Cisco 13664 5 Day(s) Foundation $3,795.00

Administering Cisco Unified Communications Workspace (ACUCW1)

Live, Online Class Schedule

Delivery Format Date Time Register
Live Online 05/20/2024 - 05/24/2024 8:30 AM - 4:30 PM EDT Register
Live Online 06/03/2024 - 06/07/2024 8:30 AM - 4:30 PM EDT Register
Live Online 06/10/2024 - 06/14/2024 11:30 AM - 7:30 PM EDT Register

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Administering Cisco Unified Communications Workspace (ACUCW1)

Course Overview

In this exclusive Global Knowledge course, you will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You’ll also learn to configure voice mail accounts for users, build a Jabber Client, and manage licenses using Prime License Manager with Cisco Unified Communications Manager v11.5

You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.

Administering Cisco Unified Communications Workspace (ACUCW1)

Course Objectives

After completing this course, students will be able to...
• Basic CUCM architecture and terminology
• How the CUCM administrative and user GUIs work
• Device pools and other common elements of phone configuration
• Add and delete phones manually and using auto registration
• Use the BAT tool to add phones and users and to change configurations
• Add users, assign them capabilities, and associate them with phones
• Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
• Configure phones for Class of Service using the line/device approach
• The NANP (North American Numbering Plan)
• Configure phones for voice mail
• Investigate CDR and billing using third-party systems
• Components of the Unity Connection systems and how they integrate into a unified messaging system
• Configure Cisco Unity Connection users
• Deploy and use the Cisco Jabber Client

This course is not associated with any Certification.

Course Prerequisites

Familiarity with relevant technologies and an understanding of router configuration is recommended but not required.

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