Introduction to Microsoft Dynamics 365 (55250)

Category	ID	Duration	Level	Price
Microsoft Dynamics	13672	1 Day(s)	Foundation	$795.00

Class Schedule

Course Overview

This course provides students with an introduction to Microsoft Dynamics 365 by building a foundation for all subsequent courses and learning. The main features and apps are introduced including Sales, Service and Marketing. Students will learn important end user skills including how to proficiently work in Microsoft Dynamics 365 to find information quickly and easily using the out of the box tools such as Advanced Find, the Report Wizard, Charts and Dashboards through the Web, Unified Client Interface (UCI) and the Dynamics 365 for Outlook App.

Course Objectives

After successfully completing this course, learners will be able to:
· Be familiar with the Apps and Hubs in Microsoft Dynamics 365 Version 9, including Sales, Service and Marketing
· Understand the differences between the Web and Unified Client Interface (UCI)
· Create, Update, Relate, Assign and Delete records in Microsoft Dynamics 365
· Create Posts, Notes and Activities. Interact with the Relationship Assistant
· Manage, Assign and Complete Activities
· Understand Connections and use them to relate records together
· Create and save a Personal View of records
· Share records and views with other Users
· Perform bulk operations on records
· Configure Personal Options to customize the user experience
· Track Email, Appointments and Tasks in Outlook against records in Dynamics 365
· Proficiently find information using Global Search, Quick Find and Advanced Find
· Explore the out of the box Reports and create a custom Report using the Report Wizard
· Create a Personal Chart and Dashboard and set as your homepage

Microsoft has introduced new Role-based Certfications for Dynamics 365. The new certification model is based on three tiers of expertise: Fundamentals, Associate, and Expert.

The new credentials will replace the MTA, MCSA, MCSE and MCSD certifications.

Microsoft Dynamics 365 Customization for Power Platform (55242)

None.

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Instructor Consult to get to know your instructor and convey your customized requirements
Course Curriculum tailored to your specifications and displaying your organization's branding
On-Line course evaluations provided for your review
Post-Assessments to ensure your learners have fully comprehended

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Introduction to Microsoft Dynamics 365 (55250)

Class Schedule