Pricing
Objectives
Outline
Prerequisites
Certifications
Follow-Ons

Administering Cisco Unified Communications Workspace (ACUCW2)
Course Overview

This Global Knowledge exclusive course focuses on dial plan, call control, and advanced system features in an environment that is similar to what you will see in your own system, including:
· Cisco Unified Communications Manager (CUCM) v11.5
· Cisco Unified IM&P v11.5
· Client devices such as Jabber
This hands-on, exclusive course builds on the foundation provided by ACUCW1 and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v11.5. In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites.

After learning how to configure the system, you'll discover how native presence and instant messaging and presence can enhance collaboration. You'll deploy a client services framework client, Jabber, and explore the challenges that are presented by the North American Numbering Plan (NANP). You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists, call park options, and configure IP phone services.

Category

ID

Duration

Level

Price

Cisco

13665

5 Day(s)

Advanced

$3,875.00

Questions?

This course is not associated with any Certification.

For this advanced administrative course, you should have experience performing basic CUCM administrative tasks, including IP Phone moves, adds, as well as some exposure to the CUCM Administrative GUI. However, an understanding of router configuration is not needed.
· ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic

Related Courses

Administering Cisco Unified Communications Workspace (ACUCW2)

Class Schedule

Live Online

Location Date Time Register
Live - Online 06/23/2025 - 06/27/2025 8:30 AM - 4:30 PM EDT Register
Live - Online 07/21/2025 - 07/23/2025 8:30 AM - 4:30 PM EDT Register
Live - Online 07/28/2025 - 07/30/2025 11:30 AM - 7:30 PM EDT Register
Live - Online 08/18/2025 - 08/22/2025 11:30 AM - 7:30 PM EDT Register
Live - Online 08/25/2025 - 08/29/2025 8:30 AM - 4:30 PM EDT Register
Live - Online 09/29/2025 - 10/03/2025 8:30 AM - 4:30 PM EDT Register
Live - Online 10/06/2025 - 10/10/2025 8:30 AM - 4:30 PM EDT Register
Live - Online 11/03/2025 - 11/07/2025 8:30 AM - 4:30 PM EST Register

Administering Cisco Unified Communications Workspace (ACUCW2)

Course Overview

This Global Knowledge exclusive course focuses on dial plan, call control, and advanced system features in an environment that is similar to what you will see in your own system, including:
· Cisco Unified Communications Manager (CUCM) v11.5
· Cisco Unified IM&P v11.5
· Client devices such as Jabber
This hands-on, exclusive course builds on the foundation provided by ACUCW1 and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v11.5. In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites.

After learning how to configure the system, you'll discover how native presence and instant messaging and presence can enhance collaboration. You'll deploy a client services framework client, Jabber, and explore the challenges that are presented by the North American Numbering Plan (NANP). You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists, call park options, and configure IP phone services.

Administering Cisco Unified Communications Workspace (ACUCW2)

Course Objectives

· Advanced CUCM architecture and terminology
· How the CUCM Service and Platform GUIs and CLI work
· Activate, start, and stop CUCM services
· Configure base CUCM components, such as date time groups, device pools, and Call Manager groups
· Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and dialing in Europe
· Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking
· Build a dial plan supporting multiple sites
· Investigate the challenges of the NANP
· Configure advanced Class of Service capabilities such as time of day routing, client matter codes, and forced authorization codes
· Hunt lists and their configuration
· Use bandwidth management and call admission control tools to control calls between sites
· CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach)
· Configure presence and BLF
· Configure Instant Messaging and Presence Server
· Configure Client Services Framework including Jabber Client
· Configure IP Phone Services

Training Delivery Methods

With Productivity Point, you will have a spectrum of delivery methods to choose from... when where and how you like it. Whether it's in a classroom or online, we have a delivery option to meets your needs.

Classroom Live Training

Get in-person, hands-on instruction with live lab exercises taught by subject matter experts who deliver authorized and industry-leading content.

With classrooms in almost every major U.S. city, Productivity Point has something for users of every level, so you can earn the most popular industry certifications. You get hands-on learning experience with live lab exercises taught by experienced instructors. We proudly advocate our learning services to be hosted by the best-qualified trainers in terms of technical knowledge and teaching skills.

Classroom Virtual Training

Prefer to have a dedicated classroom for your virtual experience? Attend live, hands- on training via remote instructor from one of Productivity Point’s multiple locations.

Enjoy a focused and professional training environment, including all technical equipment provided along with administrative and technical support at your fingertips. With over 150 locations to choose from, review our course catalog or contact your personal Productivity Point Account Manager to see if the course you have in mind is delivered at one of our dedicated virtual classrooms in your area.

Live Online Training

Blend the best from traditional face-to-face instructor-led training with the latest in conferencing technology.

  • Delivering live training to multiple locations at one time
  • 100% live, instructor led training in a classroom setting without excess travel.
  • Dramatically reduced class cancellation rate.

Private Group Training

Your private group classroom experience will not only take place in the location of your choice (including any of our training centers), but you will enjoy the following amenities:

  • Instructor Consult to get to know your instructor and convey your customized requirements
  • Course Curriculum tailored to your specifications and displaying your organization's branding
  • On-Line course evaluations provided for your review
  • Post-Assessments to ensure your learners have fully comprehended

On-Demand Learning

On-Demand is an IT training solution designed around your schedule, budget, and learning needs. Combining high-quality video, reading, and knowledge checks in a self-paced format, On-Demand helps you build skills as your schedule allows—all at once or five minutes at a time.

With On-Demand, you learn at your own pace and in the convenience of your own space.

With Learn at your own pace…

  • Personal industry leading trainers and instructors right on your own desktop.
  • Acquire leverage to better career opportunities.
  • Learn the latest information technology.
  • Increase your earning potential
  • Get Certified
Try Before You Buy…
If you would like to experience On-Demand before you purchase, send an email to: ondemand@productivitypointls.com to receive your Course Demo Code.

Productivity Point Learning Solutions evolved out of a desire to increase our outreach both nationally and internationally.

Productivity Point Headquarters
1580 Sawgrass Corporate Parkway
Suite 205
Sunrise, Florida 33323
United States

Contact
T 1-844-238-8607
P 1-954-425-6141
F 1-954-928-9057
E info@productivitypointls.com

© Copyright 2025 Productivity Point Learning Solutions. All Rights Reserved.