Resolving Conflict

Course Overview

Devote a full day learning how to resolve and Minimize Workplace Disputes. This instructor-led live class shows individuals how to communicate clearly and tactfully, explore appropriate resolution strategies, and establish a common-sense approach for preventing unnecessary conflict.

Conflict cannot be avoided, either interpersonally, between work departments, or with customers. We all need to know how to deal with it effectively. During this course a variety of situations will be analyzed to determine when to confront and when not to. Participants will learn the steps necessary to constructively confront: getting ready, defining your objectives, developing and planning strategies for resolving differences, anticipating consequences and developing alternative approaches. The value of win-win conflict resolution and steps to prevent conflict from occurring will be discussed.






Conflict and Stress Management


1 Day(s)




HRCI Professional in Human Resources (PHR)
HRCI Senior Professional in Human Resources (SPHR)
SHRM Certified Professional (SHRM-CP)

Advanced Interpersonal Communication

Productivity Point Learning Solutions evolved out of a desire to increase our outreach both nationally and internationally.

Productivity Point Headquarters
1580 Sawgrass Corporate Parkway
Suite 205
Sunrise, Florida 33323
United States

T 1-844-238-8607
P 1-954-425-6141
F 1-954-928-9057

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