Devote a full day learning how to resolve and Minimize Workplace Disputes. This instructor-led live class shows individuals how to communicate clearly and tactfully, explore appropriate resolution strategies, and establish a common-sense approach for preventing unnecessary conflict.
Conflict cannot be avoided, either interpersonally, between work departments, or with customers. We all need to know how to deal with it effectively. During this course a variety of situations will be analyzed to determine when to confront and when not to. Participants will learn the steps necessary to constructively confront: getting ready, defining your objectives, developing and planning strategies for resolving differences, anticipating consequences and developing alternative approaches. The value of win-win conflict resolution and steps to prevent conflict from occurring will be discussed.