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Home > Technical Courses > > ITIL® Release, Control & Validation (RCV)
Learn how to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence.
Learn how to use the ITIL Release, Control, and Validation (RCV) processes, activities, and functions to achieve operational excellence. This course will immerse you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control, and Validation of services and service delivery.The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach, allowing you to learn the core disciplines of ITIL best practices and to be positioned to successfully complete the associated exam. The exam will be offered on the last day of the course at 1:00 pm. The main process focus areas of this course include: • Change Management • Service Release and Deployment Management • Service Validation and Testing • Service Asset and Configuration Management • Knowledge Management • Request Fulfillment • Service Evaluation
Category
ID
Duration
Level
Price
ITIL
12307
5 Day(s)
Intermediate
$3,295.00
Objectives
Upon successful completion of the ITIL® Release, Control & Validation (RCV) training course, you will understand:• Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective • Importance of ITIL Release, Control, and Validation while providing service • How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes • Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes • How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence • Measure ITIL Release, Control, and Validation • Importance of IT Security and its contributions to ITIL Release, Control, and Validation • Technology and implementation considerations surrounding ITIL Release, Control, and Validation • Challenges, critical success factors, and risks associated with ITIL Release, Control and ValidationLearn how to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence.
1. Introduction and Service Management as a Practice2. Change Management3. Service Asset and Configuration Management4. Release and Deployment Management5. Service Validation and Testing6. Request Fulfillment7. Service Evaluation8. Knowledge Management9. Technology and Implementation Considerations10. Exam Preparation/Mock Exam11. Exam Please note: The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
ITIL® is a registered trademark of AXELOS LimitedIT Infrastructure Library® is a registered trademark of AXELOS Limited.
Questions?
ITIL® Intermediate Certification
There are no formal prerequisites required for this course.
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