ITIL® Managing Across the Lifecycle Training (MALC)
Course Overview

The ITIL® Managing Across the Lifecycle (MALC) course leads to the ITIL Expert in IT Service Management certification. In this course, you'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. The ITIL® Managing Across the Lifecycle (MALC) course is designed using a case study-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course.








5 Day(s)




ITIL Expert Certification

• At least 17 ITIL v3 or newer credits (required)
• Two to four years of relevant work experience
• To prepare for the end-of-class exam, it is recommended that you review the 2011 editions of the following ITIL publications and complete at least 28 hours of personal study:
• Service Strategy (ISBN 9780113313044)
• Service Design (ISBN 9780113313051)
• Service Transition (ISBN 9780113313068)
• Service Operation (ISBN 9780113313075)
• Continual Service Improvement (ISBN 9780113313082)

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