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ITIL® Lifecycle: Service Transition (ST)
This ITIL Lifecycle: Service Transition course explores the high level goals, objectives, processes, common activities and technologies needed to successfully deploy a service into the live environment.
The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL library, this Lifecycle course looks at the whole Service Transition stage at a management level. The Service Transition stage confirms that new or changed service are built, tested, accepted and deployed by leveraging Change, Release, Configuration and Knowledge Management. This course explores the high level goals, objectives, processes, common activities and technologies needed to successfully deploy a service into the live environment. The course culminates with the ITIL Intermediate Service Transition certification
• Service Transition purpose, objectives and value• Service Transition principles• Service Transition processes: Change, Service Asset and Configuration, Release and Deployment and Knowledge Management, along with Transition Planning and Support, Change Evaluation and Service Validation and Testing• Managing people through service transitions • Organizing for Service Transition • Technology and implementation considerations• Challenges, critical success factors and risks
ITIL® Intermediate Certification
• The ITIL Foundation Certification in IT Service Management - obtained through ITIL Foundation or Foundation Bridge Certificate(s).• Learners should complete at least 21 hours of personal study and ideally, will have read the Service Transition publication.
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