ITIL® Lifecycle: Service Operation (SO)
Course Overview

Based on the Service Operation publication of the ITIL library, this Lifecycle course looks at the whole Service Operation stage at a management level. This critical and highly visible ensures that services in the live environment continually meet agreed service level requirements. It is in this stage that the customer realizes the value of the service. This course explores the high level goals, objectives, processes, common activities and technologies needed to deliver and support high quality services. The course culminates with the ITIL Intermediate Service Operation certification examination.

Category

ID

Duration

Level

Price

ITIL

12982

3 Day(s)

Intermediate

$2,595.00

Questions?

ITIL® Intermediate Certification

• The ITIL Foundation Certification in IT Service Management - obtained through ITIL Foundation or Foundation Bridge Certificate(s).
• Learners should complete at least 21 hours of personal study and ideally, will have read the Service Operation publication.

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