ITIL Lifecycle Service Design | Live Online Training Course

ITIL Lifecycle: Service Design (SD)

Course Overview

Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the IT Infrastructure Library® (ITIL®) core library, this course focuses on the planning, implementing and optimizing the Service Design processes, plans, policies and standards that ultimately will be used to transition and operate services in the production environment.

Category	ID	Duration	Level	Price
ITIL	12983	3 Day(s)	Intermediate	$2,595.00

Objectives

• Service Design purpose, objectives and value
• Service Design principles
• Service Design processes: Design Coordination, along with Service Catalog, Service Level, Availability, Capacity, IT Service Continuity, Information Security and Supplier Management
• Technology, implementation and organizational considerations
• Challenges, critical success factors and risks

ITIL Lifecycle: Service Design (SD)

Course Outline

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Prerequisites

• The ITIL Foundation Certification in IT Service Management - obtained through ITIL Foundation or Foundation Bridge Certificate(s).
• Learners should complete at least 21 hours of personal study and ideally, will have read the Service Design publication.

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ITIL® Intermediate Certification

ITIL® Service Lifecycle: Service Transition
ITIL® Service Lifecycle: Service Operation
ITIL® Service Capability: Service Offerings and Agreements
ITIL® Service Capability: Operational Support and Analysis
ITIL® Service Capability: Planning, Protection and

ITIL 4 Foundation Certification Course
ITIL Lifecycle: Continual Service Improvement Training
ITIL Lifecycle: Service Strategy Training
ITIL Capability: Operational Support and Analysis Training
ITIL Lifecycle: Service Transition Training
ITIL Capability