ITIL® Lifecycle: Continual Service Improvement (CSI)

This ITIL course focuses on the strategies, concepts and techniques for creating and managing a metrics-driven CSI program within your Service Management initiative.

View Schedule

ITIL® Lifecycle: Continual Service Improvement (CSI)
Course Overview

All Service Management frameworks emphasize the need for measurable continual improvement at every stage of the IT Service Lifecycle to ensure ongoing business alignment and service value. A formal CSI program helps the service provider look for ways to enhance and improve process efficiency and effectiveness.
Successful Service Management requires the skills, tools and techniques for identifying, prioritizing and implementing opportunities for ongoing improvement. Based on the Continual Service Improvement (CSI) publication within the ITIL core library, this course focuses on the strategies, concepts and techniques for creating and managing a metrics-driven CSI program within your Service Management initiative. The course culminates with the ITIL Intermediate Continual Service Improvement certification examination.

Category	ID	Duration	Level	Price
ITIL	12981	3 Day(s)	Intermediate	$2,595.00

Objectives

• CSI purpose, objectives and value
• CSI principles
• CSI process: Seven-step Improvement process
• CSI methods and techniques
• Organizing for CSI
• Technology and implementation considerations
• Challenges, critical success factors and risks