Certified DevOps Coach (CDOC)

Core Principles of DevOps
o Some DevOps Definitions
o DevOps is Highly Intertwined with Agile and Lean IT
o DevOps Principles
o DevOps Principles and Aspects of IT

Knowing DevOps Coaching
o What are the key elements of DevOps coaching?
o Difference between DevOps Coach, DevOps Leader, and DevOps Consultant
o Characteristics of an effective DevOps Coach
o Competence and key skills of a DevOps Coach

Team Coaching and Facilitating Teams
o Defining Gemba and Gemba Walk
o Why Gemba walk is necessary for DevOps Coach?
o Gemba Walk ? For the DevOps Coach
o Gemba Walk Checklist
o Understanding Team Dynamics (Lencioni)
o Building Teams
o Getting to High Performance

Communication
o Performance Dialog (Direct Communication)
o Giving and Receiving Feedback
o Active Listening Skills & Powerful Questions

DevOps Coaching
o Understanding the Organizational Goals (GROW model)
o Why are goals important?
o Understanding Customers for Business Context
o Common Goals for DevOps Business Case

DevOps Coaching Model
o The Coach-Coachee partnership: the 4-Phase Coaching Model (Show Me ? Do it together ? Prepare ? Do it yourself)
o Common Coaching Activities: Support, Teach, Promote
o Practicing DevOps Behavior and Values
o DevOps Organizational structure
o Developing and maintaining a DevOps Culture
o Coaching for Kata

Influencing Behaviors
o Understanding and Steering Behavior
o Consequences of Behavior
o Building Blocks of Change and Behavior
o Relationship Between Behavior and Habit
o Investigating Behavior

Managing Interactions
o Dealing with Resistance
o Dealing with Blockage
o Dealing with Conflicts
o Motivating for Change
o Managing multi team multi organization interactions

Speeding Up Delivery
o Defining Cross-functional Autonomous Teams
o Focus on Customer Value
o Delivering Product Value in Flow
o Balancing Different Forms of Efficiency
o Capacity Planning
o Understanding Units of Work

Creating DevOps Transparency
o Create with the End in Mind
o End-to-End Responsibility
o Creating Environments where Problems cannot go Unseen
o Enabling DevOps Transparency
o Working with Visual Management

Continuous Improvement
o Problem-solving Mindset
o Daily improvements
o Team Improvement
o Improving automation

Supporting Organizational Goals
o Levels of DevOps IT Coaching
o Role of the DevOps Coach in Setting Vision and Goals
o Role of the DevOps Coach in Achieving the Goals

Coaching for organizational DevOps Transformation
o Stakeholder management
o How to transform an IT organization?
o Questions that Arise When Transforming the Organization

Coaching Commitment
o Importance of Commitment to the DevOps Transformation