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Do manners matter? Absolutely! A company without common courtesies experiences more employee turnover, more Equal Employment Opportunity Commission (EEOC) expenses and more time spent on paperwork related to complaint issues. When you do not use manners or common courtesy, it shows a lack of consideration and professionalism. People then make judgments about you regardless of your abilities. Business etiquette is defined as the conduct or procedures that are generally acceptable and polite in the workplace. It is typically a set of unspoken expectations that most people either meet—or find out about when they do not meet them. This course provides guidelines for common business etiquette, how to show respect for yourself and others, how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior.
Successful completion of this course will increase your knowledge and ability to: • Use basic courtesy and manners • Practice common business etiquette to build and maintain relationships • Implement practices for respecting yourself • Be resilient in difficult situations • Interact in a respectful manner with coworkers and subordinates • Interact respectfully with individuals with disabilities • Establish positive human connections • Maintain relationships with strong communication skills • Use technology effectively • Incorporate the traits of successful and respected managers into daily routines • Balance work and personal life appropriately
There are no prerequisites for this course.
• Manners and Courtesy Matter • Respect Yourself • Respecting Others • Building Rapport and Making Connections • Building Better Relationships • Taming Technology • How to Be a Respected and Respectful Manager • Getting Personal at Work
Productivity Point Learning Solutions
evolved out of a desire to increase our outreach
both nationally and internationally.
1580 Sawgrass Corporate Parkway
Sunrise, Florida 33323