Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)
Course Overview

This certified 5-day instructor-led course is for system engineers and customers who provide "Day 2" support of a UCCE solution deployed in a CVP environment, and give the learner an understanding of the requirements, resources and tools required to perform adds, moves and changes in the inbound/outbound UCCE environment.








5 Day(s)




Designing Cisco Unified Contact Center Enterprise (UCCED)
Implementing and Suppporting Unified Contact Center Enterprise (UCCEIS)

The knowledge and skills that a learner should have before attending this course are as follows: 
· Attendance of AUCCE Part 1 or equivalent real world experience is a requirement to attend this course
· DO NOT take this course if you are new to UCCE, you will be wasting your time and time of those around you in class!  You need some experience with UCCE before attending this course!!  If you cannot spell UCCE, this course is not for you!  If you don’t know what ICM object binds a Dialed Number to a Script, you need to take the Part 1 course, not this one!  If you don’t know the 2 main uses for Call Types, you should not take this course!!  Obviously, this means you need some prerequisite knowledge before attending this course.
· Working knowledge of Unified Communications Manager and Voice Gateways would be really helpful.  Take the VFCC course, by example!

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