After successfully completing this course, learners will be able to: • Understand the features and tools that exist in Microsoft Dynamics 365 Customer Engagement and Power Apps • Customize and configure the out of the box Apps and Hubs in Microsoft Dynamics 365, including the Sales and Customer Service Apps • Create a custom Model-driven App using the Power Apps App Designer and Site Map Designer • Be aware of complimenting Microsoft products such as SharePoint, Skype for Business and Microsoft Exchange that can be integrated with Microsoft Dynamics 365 • Undertake and carry out the initial setup and configuration required in a Microsoft Dynamics 365 deployment through the Power Platform Admin Center • Configure Auditing in Dynamics 365 and the Office 365 Security and Compliance Center • Design and configure a comprehensive Security model using the inbuilt tools in Microsoft Dynamics 365 • Create a custom Dynamics 365 model including custom Entities, Fields and Relationships • Understand the concept of Virtual Entities to integrate external data in Dynamics 365 • Design custom Forms, Quick View Forms, Quick Create Forms and Card Forms through the Power Platform Admin Center • Create custom System Views, Personal Views and Public Views • Understand the necessary best practices when creating customizations in Dynamics 365 and Power Apps • Create System Charts, Dashboards and Interactive Experience Dashboards in Power Apps • Create and manage Business Rules using the Business Rule Designer • Plan, design and implement business process automation with Dynamics 365 Processes, including Workflows, Business Process Flows and Power Automate integrations  • Apply best practice methodology using Unmanaged and Managed Solutions to deploy Microsoft Dynamics 365 customizations and patches through a comprehensive change management strategy