Supporting and Troubleshooting Windows 10 (10982)

Category ID Duration Level Price
Windows 10 M10982 5 Day(s) Intermediate $3,095.00

Supporting and Troubleshooting Windows 10 (10982)

Seattle, WA Class Schedule

Delivery Format Date Time Register
Classroom Virtual 12/07/2020 - 12/11/2020 10:00 AM - 5:00 PM EST Register

Seattle Training Center


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Suite 3200

Seattle, WA 98154

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Course Overview

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Course Objectives

Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to:
Understand the processes involved in planning and using a troubleshooting methodology for Windows 10.
Troubleshoot startup issues and operating system services on a Windows 10 PC.
Resolve issues related to hardware devices and device drivers.
Troubleshoot Windows 10 PCs remotely.
Troubleshoot issues related to network connectivity.
Troubleshoot client configuration failures and GPO application issues.
Troubleshoot issues related to user settings.
Troubleshoot remote connectivity issues.
Resolve issues related to accessing resources from computers that are domain-joined.
Resolve issues related to accessing resources from computers that are not domain-joined.
Troubleshoot issues related to application installation and operation.
Recover a PC running Windows 10.

Modern Desktop Certification

To ensure the successful completion of 10982-Supporting and Troubleshooting Windows 10, we recommend the knowledge of:
Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
MD-100 Installing, Configuring and Maintaining Windows 10
Microsoft Active Directory Domain Services (AD DS) principles
Understanding of the Public Key Infrastructure (PKI) components
Windows Server 2012 R2 fundamentals
Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

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