IT Service Management with System Center Service (10965)

Seattle, WA

Class Schedule

Category	ID	Duration	Level	Price
Microsoft System Center	M10965	5 Day(s)	Intermediate	$3,095.00

IT Service Management with System Center Service (10965)

Seattle, WA Class Schedule

Delivery Format		Date	Time	Register
Classroom Virtual		03/15/2021 - 03/19/2021	9:00 AM - 5:00 PM ET	Register

Seattle Training Center

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1001 4th Ave

Suite 3200

Seattle, WA 98154

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US Toll Free 844-238-8607

Email Us

info@productivitypointls.com

Course Overview

In this course, learn how to deploy and configure System Center 2016 Service Manager, how to upgrade an existing Service Manager environment, and how to customize System Center 2016 Service Manager to be in line with corporate standards. Also discover how Service Manager controls changes in the IT environment by configuring activity, change, and release management.

This course incorporates materials from the Official Microsoft Learning Product 10965: IT Service Management with System Center Service Manager.

Course Objectives

• Key features of System Center 2016 Service Manager How Service Manager adopts best practices using ITIL® and Microsoft Operations Framework (MOF) Architecting and implementing a System Center 2016 Service Manager deployment Upgrading an existing Service Manager 2012 R2 environment to System Center 2016 Customizing System Center 2016 Service Manager to be in line with corporate standards Configuring incident and problem management Configuring activity, change, and release management Configuring service requests Configuring service level management Customizing the self-service portal Configuring reporting and analysis How to troubleshoot Service Manager and perform disaster recovery How to create customized Service Manager forms

MCTS - Microsoft Certified Technology Specialist

Before attending this course, students must have:

• Familiarity with PC hardware and devices.

• Experience supporting Windows-based systems.

• Basic experience authoring and editing batch and script files.

• Experience reviewing Windows application and service logs.

• Experience configuring or supporting distributed application environments.

• Working knowledge of Windows Server 2008 operating system and network configuration.

• Working Knowledge of Active Directory.

Administering System Center Configuration Manager (20703-1)

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Contact
T 1-844-238-8607
P 1-954-425-6141
F 1-954-928-9057
E info@productivitypointls.com

IT Service Management with System Center Service (10965)