IT Service Management with System Center Service (10965)

Category ID Duration Level Price
Microsoft System Center M10965 5 Day(s) Intermediate $3,095.00

IT Service Management with System Center Service (10965)

Atlanta, GA Class Schedule

Delivery Format Date Time Register
Classroom Virtual 03/15/2021 - 03/19/2021 9:00 AM - 5:00 PM ET Register

Atlanta Training Center


260 Peachtree Street NW

Atlanta, GA 30303

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Course Overview

In this course, learn how to deploy and configure System Center 2016 Service Manager, how to upgrade an existing Service Manager environment, and how to customize System Center 2016 Service Manager to be in line with corporate standards. Also discover how Service Manager controls changes in the IT environment by configuring activity, change, and release management.

This course incorporates materials from the Official Microsoft Learning Product 10965: IT Service Management with System Center Service Manager.

Course Objectives

Key features of System Center 2016 Service Manager How Service Manager adopts best practices using ITIL® and Microsoft Operations Framework (MOF) Architecting and implementing a System Center 2016 Service Manager deployment Upgrading an existing Service Manager 2012 R2 environment to System Center 2016 Customizing System Center 2016 Service Manager to be in line with corporate standards Configuring incident and problem management Configuring activity, change, and release management Configuring service requests Configuring service level management Customizing the self-service portal Configuring reporting and analysis How to troubleshoot Service Manager and perform disaster recovery How to create customized Service Manager forms

MCTS - Microsoft Certified Technology Specialist

Before attending this course, students must have:
Familiarity with PC hardware and devices.
Experience supporting Windows-based systems.
Basic experience authoring and editing batch and script files.
Experience reviewing Windows application and service logs.
Experience configuring or supporting distributed application environments.
Working knowledge of Windows Server 2008 operating system and network configuration.
Working Knowledge of Active Directory.

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