IT Service Management with System Center Service (10965)
Course Overview

In this course, learn how to deploy and configure System Center 2016 Service Manager, how to upgrade an existing Service Manager environment, and how to customize System Center 2016 Service Manager to be in line with corporate standards. Also discover how Service Manager controls changes in the IT environment by configuring activity, change, and release management.

This course incorporates materials from the Official Microsoft Learning Product 10965: IT Service Management with System Center Service Manager.






Microsoft System Center


5 Day(s)




MCTS - Microsoft Certified Technology Specialist

Before attending this course, students must have:
• Familiarity with PC hardware and devices.
• Experience supporting Windows-based systems.
• Basic experience authoring and editing batch and script files.
• Experience reviewing Windows application and service logs.
• Experience configuring or supporting distributed application environments.
• Working knowledge of Windows Server 2008 operating system and network configuration.
• Working Knowledge of Active Directory.

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