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Description
The Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1) course is a four-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.
NOTE: If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU.
Objectives
Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to:
· Provide a comprehensive overview of Cisco Unified Intelligence Center
· Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
· Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)
· Provide a detailed description and labs of how to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
· Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
Prerequisites
The knowledge and skills that a learner should have before attending this course are as follows:
A working knowledge of Cisco Unified Contact Center Enterprise
A working knowledge of contact center operations
UCCXD - Deploying Cisco Unified Contact Center Express v6.0
UCCE-A - Cisco Unified Contact Center Enterprise Administration v11.5
Outline
Module 1: Cisco Unified Intelligence Center Overview
· Introducing Cisco Unified Intelligence Center
· Cisco Unified Intelligence Center Primary Goal
· Cisco Unified Intelligence Center Deployment Models
· High-Level Architecture
· Personalizing Reports
· Operation, Administration, Maintenance, Provisioning
· Using Cisco Unified Intelligence Center
· Working with Stock Reports
· Dashboards
Module 2: Cisco Unified Intelligence Center Administration and Security
· Managing Users and Security in Cisco Unified Intelligence Center
· Security Model: Authentication
· User Security
· Predefined Cisco Unified Intelligence Center Objects
· Permissions for Objects
· Adding a User
· Adding a User Group
· Log In the New Users
· Security Use Cases
· Best Practices for User Security
Module 3: Cisco Unified Intelligence Center Reports
· Running Cisco Unified Intelligence Center Reports
· Real-Time vs. Historical Reports
· Stock Reporting Templates: Unified CCE
· Review: Cisco Unified Intelligence Center Deployed with Unified CCE
· Set Up Unified CCE as a Data Source
· Run a Unified CCE Stock Report
· Available Stock Reports: Unified CVP
· Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
· Unified CVP Stock Report output
· What Is a Permalink?
· Report Permalinks
· Dashboard Permalinks
· How Reports Can Be Modified
· Creating a Copy of a Stock Report
· Modifying the New Report
Module 4: Cisco Unified Intelligence Center Custom Reporting
· Creating a New Cisco Unified Intelligence Center Report
· Knowing Your Data Source
· Reporting in a Multichannel Environment
· Creating a New Report
· Creating a Dashboard
Module 5: Cisco Unified Intelligence Center Overview for the Advanced User
· Understanding Cisco Unified Intelligence Center Deployment Considerations
· Skillsets needed for the Advanced User
· Deployment Models
· Unified CCE Databases and Data Type Availability
· What Can Affect the Size of the Solution?
· Member Nodes
· Database Replication: Multiple Nodes
· Operation, Administration, Maintenance, Provisioning
Module 6: Cisco Unified Intelligence Center Installation and Administration
· Cisco Unified Intelligence Center Security and License Types
· Licensing
· Sizing Tool
· Licensing Compared to Feature Sets
· Reporting: Template Modification
· Report and Report Definitions
· Value Lists and Collections
· Before You Install Cisco Unified Intelligence Center
· Installation Process
· Logging into Cisco Unified Intelligence Center
· Applying the License File
· Define a New Member Node
· Cisco Unified Intelligence Center Controller
· About the Administration Console
· About Cisco Unified Intelligence Center Super User Roles
· About Devices
· Cluster Configuration Drawer
· Network Management Drawer
· Tools Drawer: RTMT
· Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
· Administration User Management
· Managing Devices
· Control Center
· Report Scheduler Email Settings
· Cisco Unified CCE User Integration
Module 7: Using CUIC Value Lists and Collections
· Using Value Lists and Collections
· What Are Value Lists and Collections?
· Associate a Value List with a Report: Database Query
· Cisco Unified Intelligence Center Query Types
· Associate a Value List with a Report: Anonymous Block or Stored Procedure
· Create a Collection
· Collection Types
· Management and Security
Module 8: Cisco Unified Intelligence Center Custom Reporting
· Understanding Cisco Unified CCE Key Concepts
· WebView vs. Cisco Unified Intelligence Center
· Characteristics of Unified CCE Data
· Why Report Data Can Differ
· Importance of Configuration and Scripting
· Using Report Definitions
· Report Definitions and Reports
· Create a Report Definition
· Get to know your Database Schema
· Creating a New Report Definition and Report
· Searching Call Detail Records
· Call Detail Records
· Importing a Report
· Exporting a Report
Lab Outline
· Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
· Lab 3-1: Running a Stock Report
· Lab 3-3: Creating Permalinks
· Lab 3-4: Modifying a Stock Report
· Lab 4-1: Creating a New Report
· Lab 6-2: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
· Lab 7-1: Creating Value Lists and Collections
· Lab 8-2: Creating a Simple Report Definition and a custom report
· Lab 8-3: Searching Call Detail Record
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