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Description
Implementing Cisco Collaboration Devices (CICD v1.0) is an extended hours 5-day course focusing on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. CICD v1.0 is a version update to ICOMM v8.0. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed.
Objectives
· Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
· Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
· Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
· Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
· Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
· Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
· How to maintain a Cisco Unified Communications solution
· Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence
Prerequisites
· Working knowledge of converged voice and data networks
· Basic knowledge of Cisco IOS gateways
· Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
· ICND1-Interconnecting Cisco Networking Devices, Part 1
· ICND2-Interconnecting Cisco Networking Devices, Part 2
Outline
1 - Cisco Unified Communications Solutions
· Understanding the Components of Cisco Unified Communications Solutions
· Understanding the Characteristics of Cisco Unified Communications Solutions
2 - Administrator and End-User Interfaces
· Understanding Administrator Interfaces
· Understanding End-User Interfaces
3 - Call Flows in Cisco Call Control Platforms
· Understanding Call Flows and Call Legs
· Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
· Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
4 - Endpoint and End-User Administration
· Understanding End-User Characteristics and Configuration Requirements
· Understanding End-User Implementation Options
· Understanding Endpoint Characteristics and Configuration Requirements
· Understanding Endpoint Implementation Options
5 - End User Telephony and Mobility Features
· Understanding Telephony Features
· Enabling Telephony Features
· Understanding Mobility Features
· Enabling Mobility Features
6 - Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
· Understanding Cisco Unity Connection
· Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
· Understanding End User and Voice Mailbox Implementation Options
· Understanding Cisco Unified Communications Manager IM and Presence Service
· Enabling Cisco Unified Communications Manager IM and Presence Service
7 - Cisco Unified Communications Solutions Maintenance
· Providing End-User Support
· Understanding Cisco Unified Communications Manager Reports
· Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
· Monitoring the System with Cisco Unified Real-Time Monitoring Tool
· Monitoring Voicemail in Cisco Unity Connection
· Understanding the Disaster Recovery System
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