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Home > Technical Courses > Windows 10 > Supporting and Troubleshooting Windows 10 (10982)
This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment.
This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.
Category
ID
Duration
Level
Price
Windows 10
M10982
5 Day(s)
Intermediate
$3,095.00
Objectives
Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to:· Understand the processes involved in planning and using a troubleshooting methodology for Windows 10.· Troubleshoot startup issues and operating system services on a Windows 10 PC.· Resolve issues related to hardware devices and device drivers.· Troubleshoot Windows 10 PCs remotely.· Troubleshoot issues related to network connectivity.· Troubleshoot client configuration failures and GPO application issues.· Troubleshoot issues related to user settings.· Troubleshoot remote connectivity issues.· Resolve issues related to accessing resources from computers that are domain-joined.· Resolve issues related to accessing resources from computers that are not domain-joined.· Troubleshoot issues related to application installation and operation.· Recover a PC running Windows 10.
Module 1: Implementing a Troubleshooting Methodology• Overview of Windows 10•Introduction to the EDST Job Role•Overview of the Troubleshooting Steps•Troubleshooting ToolsLab: Implementing a Troubleshooting Methodology•Implementing a Troubleshooting MethodologyModule 2: Troubleshooting Startup Issues•Overview of the Windows 10 Startup Recovery Environment•Troubleshooting Startup Settings•Troubleshooting Operating System Services Issues•Recovering BitLocker-Protected DrivesModule 3: Troubleshooting Hardware and Device Drivers•Troubleshooting Device Driver Failures•Overview of Hardware Troubleshooting•Troubleshooting Physical Failures•Monitoring Reliability•Configuring the RegistryModule 4: Troubleshooting Remote Computers•Using Remote Desktop•Using Remote Assistance•Remoting with Windows PowerShellModule 5: Resolving Network Connectivity Issues•Determining Network Settings•Troubleshooting Network Connectivity Issues•Troubleshooting Name ResolutionModule 6: Troubleshooting Group Policy•Overview of Group Policy Application•Resolving Client Configuration Failures and GPO Application IssuesModule 7: Troubleshooting User Settings•Troubleshooting Sign In Issues•Troubleshooting the Application of User SettingsModule 8: Troubleshooting Remote Connectivity•Troubleshooting VPN Connectivity Issues•Troubleshooting DirectAccess
Module 9: Troubleshooting Resource Access Within a Domain•Troubleshooting File Permissions Issues•Recovering Files Encrypted by EFS•Troubleshooting Printer Access IssuesModule 10: Troubleshooting Resource Access for Non Domain Member Clients•Configuring and Troubleshooting Device Registration•Configuring and Troubleshooting Work Folders•Configuring and Troubleshooting OneDrive AccessModule 11: Troubleshooting Applications•Troubleshooting Desktop App Installation Issues•Troubleshooting Desktop Apps•Managing Windows Store Apps•Troubleshooting Access to Company Web ApplicationsModule 12: Maintaining Windows 10•Managing and Troubleshooting Windows Activation•Monitoring and Troubleshooting Performance•Applying Applications and Windows UpdatesModule 13: Recovering Data and Operating System•File Recovery in Windows 10•Recovering an OS
Questions?
Related Certifications
Modern Desktop Certification
Prerequisites
To ensure the successful completion of 10982-Supporting and Troubleshooting Windows 10, we recommend the knowledge of:· Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)· MD-100 Installing, Configuring and Maintaining Windows 10 · Microsoft Active Directory Domain Services (AD DS) principles· Understanding of the Public Key Infrastructure (PKI) components· Windows Server 2012 R2 fundamentals· Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2
Follow-on Course(s)
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